Terms & Conditions

1. The purchase of a Sleep Programme Consultation (the “Consultations”) will be deemed as acceptance of the following terms and conditions.

 

2. The full fee for Cosy Nights Sleep Consultancy services is due on booking your Consultation with Colleen Parsons.

 

3. If the Sleep Programme is cancelled by the Client (the payer and receiver of the consultation) the following terms and conditions apply:

 

• Less than 24 hours’ notice – no amount will be refunded

• 48 hours’ notice – 50% of full amount will be refunded

• More than 48 hours’ notice – 100% will be refunded to the client

 

4. If a Client demonstrates exceptional circumstances as the reason for a cancellation within 24 hours of the booking time, Cosy Nights Sleep Consultancy, on a case by case basis, may accept a rescheduled appointment within 7 days of the original booking time.

 

5. Cosy Nights Sleep Consultancy reserves the right to cancel Consultations at short notice due to personal circumstances. In the event of Cosy Nights Sleep Consultancy cancelling, the Client will be offered a full refund or alternative dates if preferred.

 

6. In respect of each programme granted by Cosy Nights Sleep Consultancy here to the Client, the Client agrees that it shall not provide the Programme to any third party who is not a Client.

 

7. Advice given by Cosy Nights Sleep Consultancyis intended as advice related to sleep and is not intended as a substitute for medical advice from a GP or other medical expert.

 

8. Cosy Nights Sleep Consultancy advises to the best of their ability, experience and training but does not accept responsibility or liability for sleep and behavioural work that does not achieve the desired result following the Consultations process.

 

9. If the Client’s child has an underlying health condition, Cosy Nights Sleep Consultancy reserves the right to not proceed with the Consultation. If this is the case, the Client will receive a full refund.

 

10. If it’s found to be the Client’s child’s age is under 5 months and this hasn’t been explicitly stated to Cosy Nights Sleep Consultancy, the Company reserves the right to not proceed with the Consultation. If this is the case, the Client will receive a full refund.

 

11. Cosy Nights Sleep Consultancy is contactable at any time between 9am and 3pm (Monday – Friday) but will respond when possible, as soon as possible after receipt of the contact from the Client, notwithstanding personal circumstances or holidays.

 

12. Cosy Nights Sleep Consultancy currently offer virtual consultations only and are unable to travel for Home consultations.

 

13. Cosy Nights Sleep Consulatancy reserves the right to cease the provision of support in exceptional circumstances, including but not limited to: abuse or harassment from a Client to one of the team.

 

14. Cosy Nights Sleep Consultancy reserves the right to change the Terms & Conditions at any time.